Lanyon Unveils Hotel Spend Management ROI Calculator for Corporate Travel Industry

Finance, procurement, and travel management professionals get an unprecedented financial ROI preview of an automated RFP process

IRVING, Texas-Lanyon, the leader in meetings, events, and travel technology, launched the Hotel Spend Management ROI Calculator on its web site today. The calculator, created in conjunction with Hobson & Company, gives site visitors an opportunity to preview the financial value to their organization of Lanyon’s Transient Sourcing product. It is free to review now

“Lanyon Transient Sourcing is the perfect choice for corporate travel professionals to drive revenue and increase efficiencies. Our easy-to-use web-based system decreases time spent on sourcing projects by up to 70% and increases traveler compliance by up to 75%”

Lanyon helps business travel professionals negotiate better hotel rates, manage time spent on RFPs, and ensure compliance with corporate travel policies. This ROI Calculator offers corporations an accurate view of their organization’s potential return on investment in time and savings from implementing Lanyon Transient Sourcing.

“Lanyon Transient Sourcing is the perfect choice for corporate travel professionals to drive revenue and increase efficiencies. Our easy-to-use web-based system decreases time spent on sourcing projects by up to 70% and increases traveler compliance by up to 75%,” said JR Sherman, President, Lanyon. “This calculator enables corporations to easily compute their own expected annual return based on their current travel costs, time spent on each RFP, and number of RFPs processed.”

The top ten pharmaceutical, technology, and hospitality companies, nine of the top ten financial services companies, and over 100,000 hotels use Lanyon products worldwide. Interested users can review “The Business Case for an Automated Hospitality Spend Management Solution,” a case study on Lanyon Corporate Travel Products conducted by Hobson & Company or visit the Lanyon Websitefor more information.

About Lanyon

Lanyon is the leading provider of cloud-based software for the Meetings and Events industry, and Transient Hotel Programs. Leveraging more than 40 years of industry experience, the Company enables thousands of associations, Small to Mid-sized Businesses and enterprise organizations around the world to drive efficiency, engagement and growth from their meetings, events and travel investments. over 80% percent of the Fortune 100, including 10 of the top 10 technology companies, financial services companies, and pharmaceutical companies, as well as 10 of the top 10 hospitality companies. For more information, visit Lanyon, today.

All trademarks mentioned herein are the property of their respective owners.

Connect with us:
Twitter @Lanyon
Lanyon on YouTube
ACTIVE Network™ Business Solutions on YouTube
Event Management Blog
Strategic Meetings Management Blog



Media contact U.S.:
Katelyn Rice, Office: +1-646-559-1329
Account Executive
Mobile: +1-509-990-6693

Media contact EMEA:
Roland Tanner, Office: +44 (0) 207 554 0949
Managing Director of EMEA
Mobile: +44 7703.653496

(0) Leave a Comment

Register for WEC 2014 and Come Learn About The "Attendee Journey"

Are you coming to the World Education Conference, WEC 2014, in Minneapolis, from Aug. 2-5? I highly recommend that you register for this annual Meeting Professionals International (MPI) event.

At the conference, we’ll have a lounge in the “MarketSquare Elite” section of the Minneapolis Convention Center – located next to registration. Please stop by to see Lanyon’s meeting, event, and travel management solutions. Come and have a snack while you learn about our comprehensive solutions.

I’m going to WEC, and I’m looking forward to seeing Deepak Chopra speak in Sunday’s keynote address. I’ll also be attending the many wonderful educational sessions – on everything from risk management, RFPs, and global event management. As for speaking, I’ll be co-leading an interactive educational session on Tuesday, Aug. 5, 2:15 pm to 3:45 pm: “The Attendee JourneyTM: Before, During, and After the Event.”

In this session, I’ll share some great advice on how to create an outstanding event for your attendees throughout the entire event lifecycle. Before the event, create dynamic websites, online registration pages, and email marketing campaigns. During the event, deploy mobile apps, onsite check-in, gamification, and lead management solutions. Finally, after the event, create online surveys and social media-based communities.

I know you’ll find this all fascinating information, and I hope you’ll join me.

What other sessions do you plan on attending at WEC 2014, and what key learnings do you hope to take away? 

(0) Leave a Comment

GBTA Report: 2014 Business Travel Spend to Rise Nearly 7%

It’s finally here!  The latest GBTA Foundation Business Travel Index (BTI) is a very solid resource for corporate travel executives but also meeting strategists.

GBTA is forecasting that U.S. business travel spending is projected to top $292 billion in 2014, and anticipates a nearly 7% year-over-year rise in spending.

This indicates rising management confidence in the U.S. economic recovery -- which tends to accompany increased travel budgets and fewer travel restrictions.

The report’s other key findings include:

  • The total number of domestic person business trips in 2013 was revised upward to 468.8 million from the previously reported 448.7 million, a 4.7% year-to-year gain. Spending remained consistent with the previous forecast at $241 billion, indicating a lower-than-estimated spend per trip.
  • Group business travel significantly outperformed individual business travel in 2013, growing 8.6%, a significant indicator that the business travel industry is recovering from the Great Recession and increasing discretionary spending.
  • While individual business travel volume is only expected to grow 2.3% in 2014, spending is expected to increase 5.6%, driven by higher prices and additional spend-per-trip.
  • International outbound business travel continues to rise, with trip volume expected to grow 6.6% and trip spending increasing 10.3% in 2014.

This data indicates that the global economic recovery is underway. Although things appear to be on the upswing, GBTA continues to be cautious. Lower-than-expected inflation poses risks for advanced economies, there is increased financial volatility in emerging market economies and increases in the cost of capital will likely dampen investment and weigh on growth.

The GBTA BTI™ Outlook – United States report is available exclusively to GBTA members by clicking here. Non-members may purchase the report through the GBTA Foundation by emailing

Are you seeing business and events travel costs rise? What kind of strategic changes are you making to meet your budgetary and cost-control goals? Please share here.

(0) Leave a Comment

Going to GBTA? Catch Lanyon's Jeff Hillenmayer Speaking on Hotel Rate Auditing

Wow … the official kick-off of GBTA2014 starts soon – Sunday, July 27th. Besides the fact that I’m going to catch up with many of my good friends from around the industry there, I’m really looking forward to the educational content. This year, there are several, quite good sessions scheduled about meetings management.

At GBTA 2014, Lanyon VP Jeff Hillenmayer Will Speak on the Importance of Auditing Hotel RatesPlus, Lanyon’s own Jeff Hillenmayer, who is VP of Managed Services, is going to talk about something I think is quite important: hotel rate auditing. Too many times, I’ve heard corporate travel managers tell me that their hard-won negotiated preferred rates with hotels were not loaded into GDSs properly – undercutting their travel management goals.

As a former corporate hotel program category manager, I can’t tell you how frustrating it is to spend so much time negotiating rates, only to find out that they are not available in the various booking tools and GDSs because the discounted rates weren’t loaded! 

I highly recommend going to Jeff’s session, “Rates Loaded? Check Please! A Hotel Rate Auditing Discussion,” which will be on July 28th at 10:30 a.m., Pacific. Travel professionals from Bank of America/Merrill Lynch and Biogen Idec will be on hand to explain how they’ve implemented comprehensive rate auditing procedures and how they’ve benefited.

What sessions look good to you? Please share here.

(0) Leave a Comment

AT GBTA2014, Catch Lanyon's Anthony Miller Speaking on "Big Data"

It’s that time of year again! The GBTA convention & trade show is just a few short weeks away -- in my old home town of Los Angeles.  LA always holds a special place in my heart, as it’s where I first became involved with GBTA (formerly NBTA – back in the day).  I was elected as President of LABTA, and that same year, GBTA’s annual convention was held in LA. 

Rather than doing a typical "Welcome to LA"speech as local chapter President, I decided to do a video montage welcoming the attendees and celebrating LA’s role as film capital of the world. The video featured travel-related clips of various movies including “Planes, Trains & Automobiles”, “Airplane”, and a few others.  It was the first time any local chapter President did a video welcome versus going on stage; but then again if you know me, I’ve always pushed the envelope.  I truly look forward to returning to the City of Angels for this year’s convention.

There are some great sessions on SMM this year, and I’m proud that Lanyon will be taking a leading role in one:  Big Data for Meetings and Events: Bridging the Gap Between Marketing, Corporate Hospitality, and Procurement, set for Monday, July 28th at 10:30 a.m., Pacific.

At GBTA2014, Lanyon CMO Anthony Miller Will Speak on "Big Data for Meetings and Events"Anthony Miller, Lanyon CMO, will be moderating and speaking, and if you’re a corporate travel or event manager, I highly recommend you attend. Go to learn how companies are consolidating the data from their meetings, events, and corporate transient travel programs so that they can better control costs, save and gain negotiating leverage with their suppliers. Most importantly go and learn how to report true enterprise spend from a singular technology platform vs. merging disparate point solution and supplier data.

Learn first-hand what types of data to collect, and how organizations are using it to engage more deeply with customers, as well as monitor spend, and ensure compliance. Implementing this type of Big Data strategy helps you prove the ROI of meetings, events, and corporate hospitality, as well as tie the strategy back to that of the larger organization.

The reality of today’s business world is that senior management executives globally are demanding that we prove the ROI of travel and events.  The demand for ROI has become the new norm for cost justification; it has truly morphed from a “nice to have” to a must have business requirement.

What sessions do you have on your list for GBTA? Share here why you're going and what you hope to learn from them!

(0) Leave a Comment

How to Save Before Your Employees Hit The Road

The following is a post by Don Munro, Senior Content Manager, here at Lanyon. Enjoy reading!

Recently, I sat in on the first of three Business Travel News webinars on implementing innovation throughout the business trip lifecycle -- “Starting Off Right: Innovating with Pre-trip Processes, Technologies, and Strategies.”

The point of the webinar: You can enhance your travelers’ experiences and, at the same time, boost your cost-control and compliance efforts even before your travelers board a plane.

Lanyon's Don Munro talks about how some companies are enhancing their travelers' pre-trip experience. I’m going to focus on one panelist in this post: Eric Baily, Microsoft’s Sr. Travel Manager, Strategy & Technology, because he talked about some fascinating technology that the software giant’s travelers are now beta testing. It’s called MSTravel Companion, a mobile app that “makes it easy for travelers to make decisions” like how to get to Microsoft offices and other destinations in the most efficient, cost-effective way.

Baily explained that Microsoft is developing the capability to integrate travel information into employees’ Outlook calendars based on appointments that they’ve set up for their trips. The information, displayed on easy-to-read maps, shows preferred hotels, car rental deals, restaurants, train options, and nearby MS offices. Based on traveler’s location and time information input in Outlook, Microsoft can give employees suggestions to get their jobs done more efficiently and for less expense.

For example, instead of a traveler deplaning in London, taking a taxi to their hotel, ordering room service, and then making a business call, Bailey said MSTravel Companion can give employees a much more efficient choice. “We can suggest the Heathrow Express (express trains between central London & Heathrow Airport) and a nearby office to make your call.”    

This is an excellent example of how companies today are using “Big Data” to improve the traveler experience and save money, too. Not a bad goal for Microsoft, which spends more than $800 million annually on travel and entertainment!

Expect to see more innovation that targets the pre-trip phase of travel, predicted Elizabeth West, Executive Editor of Content Solutions at The BTN Group.

Do you use any technology that enhances your travelers’ pre-trip experience? Please share here how it’s helping you bring more convenience to your travelers and, at the same time, reach your program savings targets.

(0) Leave a Comment

Are Eco-friendly Hotels on Your RFP?

I read two articles recently – one which saddened me and another that gave me hope.

The first was a piece in The New York Times, which reported that scientists have discovered that a large section of the polar ice cap in Antarctica is breaking up and melting—due in part to global warming.

The second piece, in Hotel Executive magazine, reported on two breakthroughs in waste-to-energy technology that have the potential to “dramatically change” how waste is used in the lodging industry.

The first advance involves the recovery of heat from the wastewater that leaves buildings. Not only the “greywater” from laundry, showers, and dishwashers, but also the “blackwater,” which is water from toilets.  

This heat recovery is not yet being deployed in hotels. But here’s the kicker: every year in the U.S., roughly $40 billion in energy from hot water goes down the drain[1]! Hotel Executive says that “a great deal” of that energy loss occurs in the wastewater generated by hotels.

The second breakthrough, involves the recent opening of the Central Florida Energy Garden, in Bay Lake, FL. Apparently, the facility is transforming food waste, fats, oil and grease (FOG), as well as biosolids from an adjacent water treatment plant into electricity and useable fertilizer. Hotel Executive reports that “many hotels are already sending their food waste” to the Central Florida Energy Garden.

I was greatly encouraged to read about these innovations.  Even more encouraged to read that more hotels are taking responsibility for their waste and, with it, making the earth a greener place.

What can I do? I can’t stop the polar ice cap from melting. But I can encourage corporate travel and meeting buyers to make sure that a good portion, or all, of their RFPs are going to hotels that practice earth-friendly operations that:


  • Recycle wastewater
  • Use locally-grown produce
  • Give guests the option to keep the same sheets on their beds for more than one night
  • Install solar energy panels, as well as more efficient cooling and heating systems


If you’ve never sourced green hotels before, ask your RFP technology provider for guidance. The best technologies allow you to tailor RFPs to ask about whether properties recycle, use efficient lighting, cooling and heating, compost waste, conserve water, and other practices.

After all, when it comes to the earth, aren’t we all in it, or rather, on it, together?

Please share here how you source for green hotels? Your best practices will help others!


[1] Source: The U.S. Department of Energy

(0) Leave a Comment

Changing Workforce Requires Fine Tuning Your Travel & Event Management Programs

I just read a great online article in CNN  addressing the changing of the client guard, if you will, in the hotel marketplace. 

Just as travel and meeting managers are witnessing a generational change in their corporate traveler profiles, so are the suppliers taking notice, especially the hotel companies (and that would include even the luxury and upper upscale brands).  Most hotel companies are starting to swap out current offerings like minibars, room service and coffee shops in favor of higher internet bandwidth, wi-fi, and shared-space public areas where younger-generation travelers can hang out--either in solitude or with others in lobbies. This also means acknowledging that they need to add more power-charging areas in not just the guest rooms but public spaces, too.  What’s also interesting to note is that the BYOP (bring your own PDA) practice is becoming more commonplace even with corporate IT groups.

Statistically, the Millennials and Gen Xs & Ys are due to surpass the Baby Boomer traveler majority in a few years, and hotels need that time to make these changes in their service and amenities in order to appeal to the younger travelers.

We are indeed witnessing a changing of the guard, and it’s fascinating to watch the early adopters as well as those who are in denial.  Change is rapid and fluid with the younger generations, and just like newspapers, libraries, printing and marketing have undergone significant changes in their respective marketplace ecosystems, so is the leisure and business travel and meetings marketplace. 

If you’ve heard me present or speak, you always hear me talk about the fact that for the first time in the U.S., there are four generations in the workforce. Identifying the generation of your traveler profile is becoming more important to corporate program and category owners. You need to know if your company has morphed from a Baby Boomer majority to a more diverse and younger mix of travelers. That insight and information will only help you craft better and more relevant travel and meeting policies, compliance tracking and most importantly, it will help you refine how you communicate your program and policies.

Because just as the suppliers need to change to accommodate the Millennials, so do you!  If you are still expecting people to come to your intranet web portal and haven’t incorporated new social media, gamification, and mobile strategies into your programs and communications, you may wake up one day to find that your employee audience has moved. 

Stay relevant!

Do you have stories about how you've changed the way you manage travel because of the changing of the guard at your organization? If so, please share here!

(0) Leave a Comment

What Small and Midmarket Companies Want: Control Over Business Travel Costs

Don Munro, a Sr. Content Manager at Lanyon, listened in on BTN's recent webinar, “Small and Midmarket Best Practices.” Here is his account.

It was great tuning into Business Travel News’ webinar last week, “Small and Midmarket Best Practices.” It brought to life a lot of what I hear about small and midsize companies: many are using Big Data and travel management best practices to make strides in controlling costs and, despite their relatively limited buying power, cutting deals with hotels and airlines. Still, others aim to get their meetings and event spend under control.

BTN highlighted its new research, SME 2014, a study of 101 small and midsize companies, in the webinar. Small and midmarket companies cited cost control as both their top 2013 accomplishment, as well as their top goal for 2014.

Other 2014 goals for small firms (those who spend under $2 million annually on travel): managing hotel expenses and hiring a full-time travel manager.

Meanwhile, this year, midsize firms (those who spend between $2 million and $12 million in travel yearly) plan to implement duty of care programs (reflecting rising concerns about security of business travelers), as well as manage meetings.

The webinar featured some savvy travel managers who’ve implemented solid best practices at their organizations.

One is Cheryl Benjamin, Travel Manager at Dart Container Corp. The company, which recently bought Solo Cup, established a new, “mandatory” travel policy for the unified organization last January.  Also this year, Benjamin rolled out a new online booking tool across the company’s U.S. and Canadian offices. Her goal was to get consolidated data on travel bookings and increase bargaining power.

Another webinar participant, Yasuo Sonoda, Senior Global Manager, Procurement Analytics, Travel & Card Services at Verisign, revamped his company’s travel program in 2011. He produced 12% savings on his travel and entertainment budget. In another belt-tightening move, Sonoda extended the U.S.-Europe flight time requirement for business travelers seeking to book business class—from 6 hours to 9.5 hours. 

Are you a small or midsize company with some tips for controlling travel costs, negotiating with suppliers and managing meetings? I’d love to read about your best practices. Please share here, and check out some recent Lanyon intelligence on SMBs and sourcing:

Additional Resources:

Lanyon Survey:  Survey Reveals How Event Planners Manage the RFP Process & Seek More Efficiencies

Lanyon Infographic:  How SMB Event Planners Navigate the RFP Process: Then, Now & Beyond

(0) Leave a Comment

You Are How You Eat

As a long-time world traveler, I’ve been able to learn country customs and observe and practice acceptable local behavioral customs in order to avoid accidentally offending the locals. For example, when traveling overseas, you should never assume you can eat and drink like you do in the U.S.  Some things that we practice here in the U.S. could be negatively misconstrued overseas.

A recent USA Today article on culinary customs was very helpful and truthful.  There are many other resources available--both online and in print--that you can use as a reference before you leave on a business trip or meeting.  It is always helpful and much appreciated, too, when you can share some of these tips with travelers going overseas for business--via your travel management company or intranet portals.

One of the ways to start to change the perception of the culturally insensitive American is to be more sensitive and make an attempt at respecting local cultures and traditions.

It starts with us!

Do you have any tips on how to show respect for other cultures while on business trips? Please share your best practices here.

(0) Leave a Comment
smart events. find the right product for youfind your solution